Empower Energy Privacy Notice

WHO WE ARE

Empower Energy Ltd (‘We,’ ‘Our,’ ‘us’) is a company registered in England (registered number 7609342) and forms part of the Good Energy Group. Our registered office is Good Energy, Monkton Park Offices, Monkton Park, Chippenham, Wiltshire, England, SN15 1GH. The terms “Empower,” “we” or “us” refers to ‘Empower Energy Ltd.’

We are committed to protecting individuals’ personal information which is disclosed to or collected by Empower. This Privacy Notice describes how your personal information is collected, used, and shared when you interact with us.

PERSONAL INFORMATION WE COLLECT

We may collect personal information about you when you contact us, using our website, social media platforms, telephone or in writing to our postal address. Where we collaborate with partners or service providers, we will also receive your personal information to provide you with the services requested.

The types of information we will collect are:

• Name
• Address
• Email address
• Contact telephone number
• Meter Point Administration Number (MPAN)
• Energy usage information
• Survey information including property photos
• Payment card information
• Bank account information
• CCTV Recordings if you visit our offices
• IP address when you visit our website
• Device Information (and other cookie related data)

 

HOW WE USE YOUR INFORMATION

We may use your personal information to do the following:

What We Do:

• We use the Order Information that we collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
• To monitor your installation for faults and to contact you to advise you of potential repairs and maintenance.
• To contact you via email, telephone, text/SMS messages or by visiting you to talk about services and products we have provided before, now or in the future, and to improve the way we run any accounts
• Monitor and record any communications we have with you
• Help train our staff.
• We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Our Lawful Basis:

• Where you have contracted with us, we will need to process your personal information to perform the contracted services you have requested from us.
• We process on our legitimate interests to ensure that we can provide appropriate maintenances services and that your installation is working effectively.
• We rely on your consent which can be provided explicitly or implied where legitimate interests due to the fact we have provided similar products or services to you before.
• We process on our legitimate interests to ensure an appropriate level of customer service is provided to you.
• We process in our legitimate interests in ensuring our staff can perform their roles.
• We process on our legitimate interests that are proportionate to understand business trends to improve products and services provided.

SHARING YOUR PERSONAL INFORMATION

We will only share your personal information with organisations relevant to your installation or the serviced being provided to you. Examples of the organisations that we might need to share your data with are:

• Good Energy Group Companies such as Trust Solar
• EPC companies (Energy Performance Certificates)
• Scaffolding companies
• MCS (Microgeneration Certification Scheme)
• Suppliers and subcontractors relevant to your job or for monitoring purposes.
• Trusted third parties including service providers, business partners and sub-contractors for business administration, support, payment processing or IT purposes.

Solar Edge are Providers of the Application used for monitoring your installation to ensure that it is working effectively.  Solar Edge are a Controller of the personal data they collect via their application, and you can find their privacy notice on their website.

There are circumstances where we may need to disclose your personal information to third parties where we are legally obliged to do so, or to apply or enforce our legal rights.

We do not sell your personal information to third parties.

HOW LONG DO WE KEEP YOUR INFORMATION

We keep records for as long as required in accordance with legal requirements, or business interests to retain the data to provide products and services to you, to communicate with you, or for marketing purposes. Where your information is no longer required, we will dispose of it in a secure manner.

INTERNATIONAL TRANSFERS

We are a UK-based company, and as such most of your personal information will be stored in the UK, in a secure physical or electronic form. In some circumstances, we may need to use the services of a supplier outside the European Economic Area (‘EEA’).

Where this is the case, we will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Notice. We will also ensure we have in place the adequate safeguards for the transfer of personal information outside the EEA, such as Standard Contractual Clauses, or International Data Transfer Agreements.

YOUR RIGHTS

Under data protection legislation, you have the following rights:

• Right to be informed – you have the right to know how we process the personal information we hold about you. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more, or to ask any questions.
• Right of access – you can request a copy of personal information we hold about you at any time.
• Right to rectification – if you find any inaccuracies, please inform us of this so that we can correct that.
• Right to erasure – you have the right to request deletion of the personal information we hold about you.
• Right to restriction or processing – you have the right to request restriction in the way we process your personal information.
• Right to object – you have the right to object to our processing.
• Right to data portability – you have the right to ask that we transfer the personal information you gave us, to another organisation, or to you.
• Rights related to automated decision making and profiling – if your personal information is used for automated decision making or profiling you have the right to object. Empower does not carry out any automated decision making or profiling activity.
• Right to withdraw consent – if consent is requested to collect and process your personal information, this can be withdrawn at any point by contacting us using the contact information in Key Contact Details section below.

To exercise any of these rights please contact us using the details provided below. We will respond as soon as we are able, and in any event within the statutory timescale set, but please do provide as much information as you can to ensure we can action your request accordingly.

KEY CONTACT INFORMATION

The Data Protection Officer (DPO) can be contacted for any questions or concerns relating to this privacy Notice or processing of your personal information, including to make a subject access request. The DPO can be contacted at: dataprotection@goodenergy.co.uk

If you are unhappy with how your personal information has been used, you can also complain to the Information Commissioner’s Office (ICO) using the contact details below.

The ICO’s address:

Information Commissioners Office
Wycliffe House
Water Lane
WILMSLOW
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

CHANGES

We may update this Privacy Notice from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. This privacy notice was last updated in December 2024.

 

COOKIES

The Empower website uses cookies. A cookie is a small text file containing an identifier (a string of letters and numbers) which is stored on your computer to hold data about the website.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Notice, we are talking both about Device Information and Order Information.

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:

You can also opt-out of Google Analytics here: